{admin_header}
{ADMINISTRATION_MSG}
>
{HELPDESK_MSG}
>
{PREDEFINED_REPLIES_MSG}
>
{EDIT_PREDEFINED_REPLY_MSG}
{EDIT_PREDEFINED_REPLY_MSG}
{errors_list}
{TYPE_MSG} *
{reply_type_description}
{ADMIN_TITLE_MSG} *
{BODY_MSG} *
{body}
{admin_footer}