Getting Started
Red Cross Errors
A red cross X displayed on the Status page (when no screen or SEL key is active) warns you of an error detected in the system. If you are in a different screen a yellow triangle will appear in the bottom toolbar.

If you see a Yellow Triangle then go to the Status page and check for a red cross.

Firmware X displays that an error has been detected by the operating system.
Go to the UTILITY / Diagnostics / Event Logs screen and check the logs for errors. In most cases the cause of the error will be obvious, for example a network connection problem. If you are concerned about the error you can use this screen to copy the logs to your USB key and email the files to Allen & Heath Technical Support.
Note - Once you have viewed the Error Log and returned to the Status screen the red cross should have cleared and been replaced by a green tick.

Surface Lock X displays that the Surface audio is not sync locked with the MixRack. This may simply be that the audio network cable is unplugged. If it remains on with the cable plugged in check for a broken cable or bad connection.

MixRack System Lock X displays that the MixRack audio is not sync locked. Check that the MixRack Audio Clock Source is correctly set. This can be found in the MIXRACK / Mixer Pref / Audio Sync screen. For a stand alone system with one MixRack connected to one Surface it should be set to 'Internal'.

Temperature X displays that a temperature greater than 60 degrees C has been detected within the MixRack or Surface. Improve the ventilation, provide and additional fan or switch the system off to let it cool down. You can view the temperature readings in the UTILITY / Diagnostics / Temperature screen. Make sure adequate ventilation is provided for the system.